Terms

TERMS

All prices are stated in NOK and include 25% VAT. Shipments are sent as a registered package with Norway Post and shipping costs apply. When we receive an order, the goods will normally be packed and shipped within 2-3 days. The package can be tracked, you will automatically receive notifications from the time the shipment is registered until it is ready for delivery. Pick-up notification will also be sent via SMS. Norway Post's indicative forwarding time is 1-3 working days from when we send the goods, depending on where you live.

SOLD OUT ITEMS
At times, some products / sizes may be sold out. How long it will take before a sold-out product returns to stock will vary, depending on the supplier. Feel free to contact us if you want more information about the expected next delivery of the item in question.

EXCHANGE OF GOODS
If the item turns out not to be the right size, you may want to exchange. Please contact us by email [email protected] to arrange a change. We will immediately be able to confirm and possibly set aside the item you want to exchange for, so that you do not risk us being sold out. We will make the necessary agreement on how we can make the exchange process practical.

RIGHT OF WITHDRAWAL
According to the Purchase Act, you have a 14-day right of withdrawal from the day you received the item. Please notify us within the deadline that you want to withdraw the purchase. The costs and responsibility for the item arriving to us undamaged rests with the sender. In order for the right of withdrawal to be valid, the item must be unused. This means that original patches and seals cannot be cut off / broken and any original product packaging must be intact. Otherwise, the item will be considered used, and the right of withdrawal will lapse.

We enclose all our shipments with an information letter and completed form to cancel the purchase, and request that this be completed and included in the return trip. Pack sufficiently to protect the item (s) during transport and send an email with the tracking number on the package.

All orders may be picked up at Duke and Duchess Dog spa. Please send a email to [email protected] or send a sms to 90609131 to agree on a pick up time.

UNCOLLECTED PACKAGES

If you do not pick up the package or notify us that you wish to withdraw from the purchase, the requirements of the Right of Withdrawal Act § 11 and § 13 are not considered fulfilled, and you thus loose the right to withdraw from the agreement.

SUBJECT TO ERRORS
We do our best to ensure that all information is correct at all times. However errors can occur, which can lead to e.g. that stock status is not updated, in this case, please contact us with your request so we can assist you.